Terms & Conditions

Terms & Conditions

We, the Climbing Skins Tirol, have summarized our general terms and conditions on this page. These refer to all B2C sales contracts concluded by consumers in our online store in order to comply with the information and confirmation obligations according to 4 FAGG.en.
Unfortunately, it is necessary that these explanations sometimes sound very technical, but we have tried to describe the most important things as simply and clearly as possible. If you have any questions or are unclear, you can always contact us using the contact form or email.
Date of publication: 11/12/2020
Last updated on November 12th, 2020

Name or company name of the company and the address of the branch

Climbing Skins Tirol
Wiesengasse 19b
6020 Innsbruck

VAT number: ATU75939905
Commercial register number: FN 541329y
Commercial register court: Innsbruck

Managing director: Thomas Feldegger
Email: office@climbing-skins.tirol

Characteristics and prices of goods,
Our prices include the statutory sales tax, but with the exception of shipping costs. The main features and the respective total price of the products including VAT can be found on our website directly with the representation and description of the corresponding products. Prices in non-EU countries do not include the statutory sales tax. Customs duties and similar charges, which we refer to separately, are to be borne by the customer.n.

We accept the following payment methods:

Credit cards Eurocard / MasterCard, Visa, American Express. If you pay by credit card, you will be charged on the same day. When paying by credit card, the customer provides the following data: cardholder, card number, credit card company, expiry date, CVV code. A pop-up window then asks for the 3D Secure Code. The processing is carried out by the company STRIPE Inc. which transmits the data via SSL encryption with at least 128 bit key and is therefore not visible to unauthorized persons. Further information can be found here: Data protectiontz
Transfer. If the payment method is bank transfer, the customer must make the payment within one week of receipt of the order confirmation. The delivery takes place only after receipt of payment.
We accept payments via the payment options available in the web shop. The buyer bears the costs of a money transaction. When using a payment system from an external service provider, e.g. PayPal, Sofortüberweisung must comply with its general terms and conditions.n.

Cost of using the means of distance communication
In principle, by using our online services, you do not incur any specific costs for using the means of distance communication that go beyond the basic tariff for your Internet access. If, in exceptional cases, corresponding costs arise, we will expressly inform you of this before submitting your binding offer.

Delivery costs incurred
The following flat-rate shipping costs apply to each order. You can see the specific delivery costs incurred during the ordering process in detail before sending the order and in your virtual shopping cart. For deliveries within Austria and Germany, the Climbing Skins Tirol pays the shipping costs for amounts over 100. If there is a right of withdrawal and this is used, the customer bears the costs of the return, see right of withdrawal.t).

Availability, delivery conditions and delivery period
Depending on availability, our products are sent by handover to our shipping service provider, whereby the dates given are only approximate and can therefore be exceeded by up to five working days. This period, which is decisive for determining the shipping date, begins on the day on which the full purchase price including sales tax and shipping costs is received.).

If, after the conclusion of the contract, the unavailability of the goods ordered but marked as available in the webshop is determined, we can withdraw from the contract. In this case, the customer will be informed immediately and any advance payments will be refunded immediately.
If certain individual parts of the ordered goods are not available, we are entitled to replace them with individual parts of the same or higher technical quality. We are entitled to partial deliveries of separately usable products recorded in an order. The additional costs caused by this are to be borne by us.

Retention of title
The goods remain our property until full payment including sales tax and shipping costs. Pledging, assignment by way of security, processing or remodeling is not permitted before the transfer of ownership without our written consent.t.

Time and precise circumstances of the conclusion of the contract
The contract is only concluded in electronic business transactions via the shop system. The information, prices and other descriptions of goods made available on our website do not constitute a binding offer to conclude a contract. By clicking the button “Order now, you are making a binding purchase offer”. The purchase contract with the customer is only concluded with our acceptance. The offer is deemed to have been accepted by us as soon as we declare this to the customer in the form of an order confirmation or send the goods.n.
For security reasons, the contract data can no longer be accessed via the Internet. But they will be sent to you by email.

Every customer who is a consumer is entitled to revoke the offer in accordance with the special cancellation policy and, if necessary, to return the goods accordingly. Contracts for permanent or recurring services cannot be concluded via our website.

Right of withdrawal

------- Instructions on the right of withdrawal -------

You have the right to cancel this contract within 30 thirty days without giving any reason. The cancellation period is 30 days from the day on which you or a third party named by you who is not the carrier has taken possession of the last goods.t.

In order to exercise your right of withdrawal, you must send a clear declaration to us, Climbing Skins Tirol, at Wiesengasse 19b 6020 Innsbruck office@climbing-skins.tirol, e.g. the return form, a letter sent by post, or an e-mail about your decision to withdraw from this contract. You can use the attached sample withdrawal form, which is not mandatory, or fill out the online return form.n.

Ideally, fill out the online return form on our website and send it to us: https://Climbing-Skins.tirol/rueckgabeformular/

If you make use of this option to use the online form, we can process your request faster and complete the return faster. To meet the cancellation deadline, it is sufficient for you to send your notification of exercising your right of cancellation before the cancellation period has expired.

Consequences of withdrawal
If you withdraw from this contract, we will have all payments that we have received from you, including the delivery costs, with the exception of the additional costs that result from the fact that you have chosen a different type of delivery than the cheapest standard delivery offered by us , to be repaid immediately and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless something else was expressly agreed with you; In no case will you be charged any fees for this repayment.t.
We can refuse repayment until we have received the goods back or until you have provided evidence that you have sent back the goods, whichever is earlier.

Return shipping
You must return or hand over the goods immediately and in any case no later than thirty days from the date on which you informed us of the cancellation of this contract to this address:

Climbing Skins Tirol
Wiesengasse 19b
6020 Innsbruck

The deadline is met if you send the goods before the period of thirty days has expired. Important: You bear the direct costs of returning the goods. The costs are estimated at around 5 EUR within Austria.).

The consumer has no right of withdrawal from contracts about:

Goods that are manufactured according to customer specifications or are clearly tailored to personal needs,
Goods that are delivered sealed and are unsuitable for return for health or hygiene reasons, provided that the seal has been removed after delivery.
You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary to check the nature, properties and functionality of the goods. This means that the products should not have been used outside and that the protective film of glasses should still be on the inner lens of ski goggles.

-------End of revocation-------


Information about customer service and the applicable warranty and guarantee conditions
The statutory warranty period is two years from delivery. Customer services, repairs, notifications of defects and the like can be made use of and registered at any time via our above address and other communication options, which you can also find in the imprint of our web shop at any time. You are entitled to the usual statutory warranty rights. Should we grant additional guarantee services in individual cases, we will expressly inform you of this in the context of the description of the goods or services.
Claims for damages by the customer due to obvious material defects in the delivered goods are excluded if he does not notify us of the defect within two weeks after delivery of the goods.

When shipping the goods in consumer transactions, the risk of loss or damage to the goods is only transferred to the consumer as soon as the goods are delivered to the consumer or to a third party designated by the consumer other than the carrier. However, if the consumer himself has concluded the contract of carriage without using one of the options suggested by us, the risk is transferred to the carrier as soon as the goods are handed over.

Disclaimer of liability
Claims for damages by the customer are excluded, unless otherwise stated for the following reasons. This also applies to the provider's representatives and vicarious agents if the customer makes claims for damages against them. This does not include claims for damages by the customer due to injury to life, limb, health or essential contractual obligations that must necessarily be fulfilled in order to achieve the contractual objective. This also does not apply to claims for damages after grossly negligent or intentional breach of duty by the provider or his legal representative or vicarious agent.

Language, place of jurisdiction and applicable law
The contract is drawn up in German. The further implementation of the contractual relationship takes place in German. The law of Austria applies exclusively. For consumers, this only applies to the extent that this does not restrict any statutory provisions of the country in which the customer has his place of residence or habitual residence. The place of jurisdiction for disputes with customers who are not consumers, legal entities under public law or special funds under public law is the seat of the provider.
Only Austrian law is applicable to contracts between us and you, excluding the provisions of the United Nations Convention on Contracts for the International Sale of Goods CISG, UN sales law.t“).

Rights as a data subject
You have the right to information about your personal data, as well as the right to correct or delete or restrict processing. You can also object to the processing and have the right to transfer your personal data in a structured, machine-readable form. For all rights mentioned, please contact the person responsible.

Right of appeal
You also have the right to lodge a complaint with a supervisory authority. For Austria this is the Austrian data protection authority, Barichgasse 40-42, 1030 Vienna, telephone: 43 1 52 152-0, email: dsb@dsb.gv.at, web: https://www.dsb.gv.at /..

EU dispute settlement
Information on online dispute resolution: Consumers have the opportunity to submit complaints to the EU's online dispute resolution platform: Link to the page. You can also send any complaints to the email address given above.

Arbitration Board
We undertake to participate in the arbitration procedure of the Internet Ombudsman in disputes: www.ombudsmann.at. More information on the types of proceedings at www.ombudsmann.at. The OS platform can also be used to settle disputes with our company: https://ec.europa.eu/consumers/odr
Our e-mail address: office@climbing-skins.tirol


Final provisions
Should one or more provisions of these terms and conditions be or become ineffective, this shall not affect the validity of the remaining provisions.